Regarding the products: The goods are all custom-made by hand. The items in the store are sourced from genuine channels and are guaranteed to be genuine. They are subject to official platform verification and inspection. In case of a counterfeit item, a refund will be provided for the first defect, and a compensation of three times the purchase price will be given for the second defect.
Regarding the quality: After customization, the shoes can be worn normally. Under normal circumstances without severe scratches or destructive behavior, they will not fade. The raw materials used for the products are imported cowhide. The customization process follows strict fixation treatment procedures. The final step is to reapply a protective coating on the shoe surface. The shoes are waterproof and can be washed normally. Please avoid excessive force when scrubbing.
Regarding cleaning: For different materials and processes, you can use a clean, soft, and damp cloth or a soft-bristled brush to wipe the shoe surface. Do not use a brush to scrub vigorously.
Regarding the odor: New products may have some odors. These odors come from materials, shoe soles, adhesives, etc. The odors are safe for the human body. It is recommended that you place the product in a well-ventilated area for a period of time to reduce the odor before wearing it.
Regarding flaws: Due to the large-scale production of shoes by various brand companies in recent years, minor [inaccurate workmanship] has become a common problem for all brands. Therefore, a small number of [custom shoes] may have situations such as [acceptable range] of excess glue, asymmetry, thread ends, coloring, and uneven stitching at the shoe edges. These situations do not affect the quality of the product or the daily wearing experience. If you purchase products from this store, it is considered that you accept these factors. Any return or exchange issues arising from this will be the responsibility of the buyer to bear [return shipping costs].
Regarding color difference: This product is all handmade. Due to variations in light conditions and the color, contrast, and brightness of displays such as computers and mobile phones, there may be some color differences between the pictures you see and the actual product. Those who are sensitive to this should avoid taking pictures.